Customer Success Manager

We are looking for a leader to help us lead our customers for success

Company Description

LabOS mission is to provide hospitals and medical laboratories with a complete and comprehensive LIS software that offers the highest standards of service and providing a superb user experience through our advanced laboratory solutions. Our core values are openness, flexibility, and collaboration. We like to think of ourselves as a cool, fun and talented group of professionals looking to make the world a better place. LabOS is a fast-paced environment where standards are high, and initiative is always encouraged. LabOS has over 150 employees worldwide with offices in New York, Kiev and Petach-Tikva. We are growing rapidly and have many exciting open positions all over the world. We promote a flexible work environment that encourages work-life-balance, internal mobility, community involvement and refer-a-friend program.

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Job Description

As our Customer Success Team Leader, you will:

  • Manage our customer support team
  • Conduct hands-on technical investigation for customer issues
  • Set customer support KPIs and pursue top service standards
  • Manage day to day team activities, train new employees and develop the team’s technical knowledge

Requirements:

  • 2-3 years of experience as technical support, tier 2-3
  • Excellent management, communication and negotiation skills
  • Knowledge working with data base SQL\MySQL
  • Proven record of exceeding targets, KPI’s and SLAs – an advantage
  • Knowledge in programing in fields of c++\angular- an advantage