About the Role
As Professional Services Engineer, you will address and solve our customer’s complex technical issues and needs.
This is a relocation position to our US – New Jersey office. The position requires 6-8 months of training in Israel then relocating to our New Jersey office.
Responsibilities
- Address and solve complex customer support technical issues.
- Serve as a third-tier technical point of contact for LabOS support teams.
- Become a product expert and trusted advisor to customer support teams.
- Apply software patches, driver updates, and any other requests from the customer.
- Build strong technical relationships with system administrators, network operations teams, R&D, and product teams across the company.
Job requirements:
- Permit to work in the USA – Must.
- +1 years’ experience in C++ / HTML coding.
- Bachelor’s degree in computer science or related field.
- Ability to work with various teams across the company.
- Excellent analytical and problem-solving skills with a strong sense of customer commitment.
- Energetic, highly motivated, positive attitude with the ability to learn independently.
- Clinical knowledge and/or clinical laboratory familiarity – Advantage.